Privacy Policy

Last updated: October 18, 2020

What This Policy Covers

This Privacy Policy applies to information that we collect about you when you use the SiteSentry Service, including associated websites.

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so. For example, to provide our Service, to communicate with you, or to make our Service better.

We collect information in two ways: if and when you provide information to us and automatically through operating our Service. Let’s go over the information that we collect.

Information You Provide to Us

We collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

• Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for an SiteSentry account to provide name and surname, email address and a password.
• Transaction and Billing Information: If you buy something from us – a subscription to a SiteSentry plan, etc., you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
• Credentials: Depending on the Service you use, you may provide us with credentials for your website (like SSH, FTP, and SFTP username and password).
• Communications With Us: You may also provide us information when you respond to surveys or communicate with our team about a support question.

Information We Collect Automatically

We also collect some information automatically:

• Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Service–for example, when you create or make changes to your account.
• Usage Information: We collect information about your usage of our Service. For example, we collect information about the pages you visit or site parts that you check the most. We use this information to, for example, provide our Service to you, as well as get insights on how people use our Service, so we can make our Service better.
• Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Service from certain geographic regions.
• Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags are small blocks of code placed on websites and emails. SiteSentry uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Service, as well as track and understand email campaign effectiveness.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

How And Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

• To provide our Service – for example, to set up and maintain your account or charge you for any of our paid Service;
• To further develop and improve our Service–for example by adding new features that we think our users will enjoy or will help them to create and manage their monitors more efficiently;
• To monitor and analyze trends and better understand how users interact with our Service, which helps us improve our Service and make them easier to use;
• To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Service after a certain length of time;
• To monitor and prevent any problems with our Service, protect the security of our Service, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of SiteSentry and others, which may result in us declining a transaction or the use of our Service;
• To communicate with you, for example through an email, about offers and promotions offered by SiteSentry and others we think will be of interest to you, solicit your feedback, or keep you up to date on SiteSentry and our products; and
• To personalize your experience using our Service, provide content recommendations, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information–for example, to provide and update our Service, to improve our Service so that we can offer you an even better user experience, to safeguard our Service, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Service, and to personalize your experience; or

(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on.

Sharing Information

How We Share Information

We do not sell our users’ private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

• Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Service or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
• Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their Service to us, or to provide their Service to you. This group includes vendors that help us provide our Service to you (like payment providers that process your credit and debit card information, fraud prevention Service that allow us to analyze fraudulent payment transactions, SMS and email delivery Service that help us stay in touch with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Service (like analytics providers) who may need information about you in order to, for example, provide technical or other support Service to you. We require vendors to agree to privacy commitments in order to share information with them. These vendors are listed in the "List of data sub-processors" section below.
• Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request. To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of SiteSentry, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that SiteSentry goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
• With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media Service that you connect to our site.
• Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Service.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Service for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

• Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Service–for example, paid ones, may not be accessible.
• Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account, monitoring alerts and legal notices.
• Set Your Browser to Reject Cookies: At this time, SiteSentry does not respond to “do not track” signals across all of our Service. However, you can usually choose to set your browser to remove or reject browser cookies before using SiteSentry’s websites and/or Service, with the drawback that certain features of SiteSentry's websites and/or Service may not function properly without the aid of cookies.
• Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Service you can close your SiteSentry account. Please keep in mind that we may continue to retain your information after closing your account, as described in Information We Collect above – for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.
• You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to find out how to reach us.

EU individuals also have the right to make a complaint to a government supervisory authority.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us.

Other Things You Should Know

Transferring Information

Because SiteSentry’s Service is offered worldwide, the information about you that we process when you use the Service in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law.

Ads and Analytics Service Provided by Others

Other parties may also provide analytics Service via our Service. These analytics providers may set tracking technologies (like cookies) to collect information about your use of our Service and across other websites and online Service. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage. Please note this Privacy Policy only covers the collection of information by SiteSentry and does not cover the collection of information by any third party advertisers or analytics providers.

List of Sub-processors

The list of products/services used by SiteSentry (which are all GDPR compliant) can be found here.